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Privacy Policy

At V I P Kennels Ltd, we treat your privacy seriously and are committed to protecting any personal data you share via our website www.vipkennels.co.uk or by contacting us in person, by telephone or via email.

Who We Are

We are a family‑run dog and cat boarding facility and dog training centre based at Tudwick Road, Tolleshunt Major, Maldon, Essex CM9 8LP, serving Maldon, Colchester, Chelmsford, Witham and Braintree. Our kennel facilities occupy three acres of beautiful countryside and have been operated by Jan, John and Steve Smith since 1998, supported by experienced staff including students from Writtle.

Information We May Collect

We may collect:

  • Your name and contact information (email address, telephone number)

  • Details about your pet (type, breed, diet, feeding routines, medication requirements)

  • Preferred dates for boarding, training or other services

  • Any information submitted via enquiry forms, email or telephone correspondence

  • Non‑personal site usage data (e.g. IP address, browser type, duration of visits) via cookies to help us improve our website and services

How We Use Your Information

Your personal data is collected and used to:

  • Respond to enquiries and provide accurate quotations and bookings for boarding, cat boarding or dog training

  • Organise and manage pet stays—ensuring vaccination status, feeding schedules and medication where applicable

  • Communicate updates regarding your pet's stay or health, including veterinary care coordination if needed (regular clients’ vets or Tiptree Veterinary Centre) 

  • Improve our customer service, website experience and operational procedures

  • Send occasional updates or promotions only if you have explicitly consented to receive them

We will never sell or lease your personal data. We may share data only as needed to fulfil services (e.g. with veterinary professionals) or when required by law.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration or misuse. However, no online system is entirely infallible.

Cookies and Tracking

Our website may use cookies to:

  • Enable core site functionality

  • Analyse usage patterns to improve performance and experience

You may disable cookies via your browser settings; however, this may affect certain aspects of site functionality.

Your Rights

Under applicable data protection law (including UK GDPR), you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure or restriction of processing

  • Withdraw consent for marketing communication at any time

  • Object to permitted processing of your data

To exercise these rights, please get in touch using the contact details below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights:

V I P Kennels Ltd
Tudwick Road, Tolleshunt Major, Maldon, Essex CM9 8LP 
01621 815 344
john@vipkennels.co.uk

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